Data & Privacy
This page explains what personal information club casino collects from members in the Philippines, how it's used, and what controls you have over your own data. Please read it alongside the Terms & Conditions before using the platform.
Our Approach
Before you read the full policy, here's a plain summary of how club casino approaches member data.
Club casino collects personal information that is directly necessary — for account registration, identity verification, payment processing, and platform security. Nothing is collected beyond what the platform function requires.
All data is handled over SSL-encrypted connections. Account access requires OTP verification on new devices. KYC documents are stored securely and accessed only for verification purposes by authorised personnel.
Club casino does not sell, rent, or trade your personal information to third-party marketers. Data shared with service providers is limited to what those providers need to deliver their specific function.
Members can request access to, correction of, or deletion of their personal data. Certain data must be retained while your account is active or to comply with applicable legal requirements.
Club casino serves members in the Philippines. Our data handling practices apply to Filipino members and their data. Payment details are processed in Philippine Peso through local payment channels.
When this Privacy Policy is updated in a material way, we publish the revised version on this page with a new date. Continued use of club casino after changes are posted means you accept the updated policy.
Full Policy
Scope: This Privacy Policy applies to all members and visitors of the club casino platform — both the website and the mobile application. It covers how we handle personal data collected from Filipino players. By registering or using club casino, you acknowledge that you have read and understood this policy.
Club casino collects personal information in three main ways: directly from you when you register or use the platform, automatically as you interact with the site or app, and from third-party services involved in payment processing or identity verification.
Information you provide directly:
Information collected automatically:
No credit card or cryptocurrency data: Club casino does not accept credit cards or cryptocurrency as payment methods. No credit card numbers or crypto wallet addresses are collected or stored on our platform. All payment data handled is limited to local Philippine payment channels.
The information club casino collects is used for specific, documented purposes. We don't use your data for anything outside of what's needed to operate the platform and provide services to you as a member.
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, contact details, date of birth |
| KYC identity verification | Government-issued ID, name, date of birth |
| Processing deposits and withdrawals | Payment channel details, account wallet balance |
| Account security and fraud prevention | IP address, device info, login activity, OTP records |
| Game and bet activity | Session logs, bet records, game results |
| Customer support | Your communications and account history |
| Responsible gaming monitoring | Activity patterns, session duration, deposit frequency |
| Service improvements and analytics | Aggregated, anonymised usage data |
Club casino does not use your personal data for targeted advertising on third-party platforms. Internal communications about promotions or platform updates are sent only to registered members who have not opted out, using the contact details on your account.
Know Your Customer (KYC) verification is a one-time requirement for all club casino members before their first withdrawal. It involves submitting a copy of a valid Philippine government-issued ID — this could be a Philippine passport, driver's licence, SSS ID, PhilSys card, or another accepted government-issued document.
KYC documents are used solely to verify your identity and confirm that your withdrawal details match your registered account. They are stored securely and accessed only by authorised staff specifically tasked with identity verification.
Once KYC is complete and your account is verified, the process does not need to be repeated unless we have specific grounds to re-verify — such as if your account details change or an inconsistency arises. We don't ask for KYC documents more often than necessary.
Document storage: Club casino retains KYC documents for as long as your account remains active and for a period thereafter as required by applicable legal and compliance obligations. You may request information about how your documents are stored by contacting club casino support.
Club casino implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.
No digital security system is completely immune to all threats. If you become aware of any unauthorised activity on your club casino account, contact support immediately and change your password. You are also responsible for keeping your login credentials private — club casino staff will never ask for your password.
Club casino retains your personal data for as long as your account is active. After an account is closed, we retain certain data for the period required under applicable legal, regulatory, or compliance obligations — typically related to financial records, identity verification, and dispute resolution.
Data that is no longer needed for any documented purpose is deleted or anonymised. Anonymised, aggregated data — from which you cannot be identified — may be retained indefinitely for internal analytics and platform improvement purposes.
As a club casino member, you have rights over your personal data. Below are the key rights available to you and what each one means in practice.
You can request a summary of the personal data club casino holds about you. We will respond within a reasonable timeframe after verifying your identity.
If personal information on your account is inaccurate or out of date, you can request that it be corrected. Some corrections may require supporting documentation.
You may request deletion of your personal data. This is typically fulfilled by closing your account. Certain data must be retained to meet legal obligations even after a deletion request.
You can opt out of receiving promotional communications from club casino at any time. This does not affect service-related messages about your account or transactions.
You may request a copy of your personal data in a structured, commonly used format where this is technically feasible for the type of data requested.
To exercise any of these rights, contact club casino support using the email address published on the platform. We may need to verify your identity before processing the request.
Club casino uses cookies and similar technologies to keep your session active while you're logged in, remember your preferences, and understand how the platform is used at an aggregate level.
Cookies used by club casino are limited to those necessary for the platform to function correctly and those used for internal analytics. We do not use third-party advertising cookies to track your behaviour across other websites.
You can configure your browser to refuse cookies, but doing so may affect your ability to use certain features of the club casino platform, including staying logged in during a session.
Club casino may update this Privacy Policy from time to time. When changes are made, the revised version will be posted on this page with an updated date at the top. Material changes that significantly affect how your data is handled will be communicated to members through the platform or by email.
We encourage you to review this page periodically. If you have questions about this policy or about how your personal data is handled, you can contact club casino support through the details available on the platform. For general questions about your account, the FAQ page is a good starting point.
This Privacy Policy is written in plain English and intended to be understandable by any club casino member in the Philippines. If anything here is unclear, contact us — we're happy to clarify how a specific part of this policy applies to your situation.
SSL encryption on all connections
OTP verification for new devices
Biometric login via mobile app
KYC required before withdrawals
Audit logs on all account access
| Version | June 2026 |
| Language | English (Philippines) |
| Market | Philippines |
| Currency | PHP only |
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